Overview
At Econix LLC, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, allowing you to return items within 30 days from the date of purchase. If 30 days have passed since your purchase, we may not be able to provide a full refund or exchange.
Eligibility for Returns: To be eligible for a return, your item must meet the following criteria:
- The item must be unused and in the same condition as when you received it.
- It must be in its original packaging.
Non-Returnable Items: Certain items are exempt from being returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods.
- Hazardous materials or flammable liquids or gases.
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
Receipt or Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please keep your receipt handy.
Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account. If the refund is not posted, contact your credit card company and bank. If you’ve completed these steps and still haven’t received your refund, please contact us at info@econix.co.
How to Initiate a Return: We recommend that you reach out to our customer support team at info@econix.co before returning any items. This allows us to inform you of our return policy and procedures. In general, returns should be addressed to “Econix Returns” at the following address:
Econix Returns 11201 Ed Brown Rd, Charlotte, North Carolina, 28273, USA
Including Photos of Damaged Items: For damaged items, we require customers to include clear photos of the damaged item when requesting a return. This helps us assess the issue more effectively and expedite the return process.
Disclaimer: You may share our return address with your customers. If you display our address on your website, please include a disclaimer that it should be used only for product returns and not as our legal address.
Shipping Returns: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary. If you are returning higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of your returned item.
For any questions or assistance related to refunds and returns, please contact us at info@econix.co.